Shipping Policy

Jerseycrafter Shipping Policy

Worldwide Delivery You Can Rely On

Jerseycrafter ships to over 200 countries and regions worldwide. We work with trusted logistics partners to deliver your order quickly, securely, and at fair shipping rates. This Shipping Policy explains our processing times, shipping options, costs, and what to do if your package needs attention.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time
2. Shipping Methods and Rates
3. Free Shipping
4. International Shipping, Duties, and Taxes
5. Order Tracking
6. Lost, Delayed, or Damaged Packages
7. Contact Us

1. Order Processing Time

Standard Processing

Most orders are processed and dispatched within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Customized Items

Customized jerseys with name and number printing typically require an additional 1-2 business days for printing and quality inspection.

2. Shipping Methods and Rates

We offer multiple shipping methods to suit your needs:

• Standard Shipping - 7 to 15 business days. $7.99 flat rate, or free on orders over $99.
• Express Shipping - 5 to 7 business days. $14.99 flat rate.

Final shipping options and rates may vary depending on your destination and the weight of your order. Available methods will be displayed at checkout.

3. Free Shipping

We offer free standard shipping on all orders over $99. The discount is applied automatically at checkout — no coupon code is required.

Free shipping applies to standard delivery only. If you choose express shipping, the corresponding express rate will be charged.

4. International Shipping, Duties, and Taxes

Worldwide Coverage

We ship to more than 200 countries and regions. Delivery times may vary based on your location and local customs processing.

Customs Duties and Import Taxes

International orders may be subject to import duties, taxes, or fees imposed by your local customs authority. Please note:

• These charges are determined by your country's customs office
• They are the responsibility of the recipient
• We are unable to predict the exact amount in advance
• Refusing delivery to avoid duties does not entitle you to a refund of shipping costs

5. Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's progress.

You can also track your order by:

• Logging into your Jerseycrafter account and viewing order history
• Visiting our Track Order page
• Contacting our customer service team

Please allow up to 24-48 hours for tracking information to appear in the carrier's system after dispatch.

6. Lost, Delayed, or Damaged Packages

Delayed Packages

If your package is significantly delayed beyond the estimated delivery window, please first check the latest tracking update. International shipments can occasionally be held in customs.

Lost Packages

If your package appears to be lost, contact our support team within 30 days of the expected delivery date. We will work with the carrier to investigate and arrange a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the damaged item and packaging
• A short description of the issue

7. Contact Us

For any shipping-related questions, please contact us:

Email: [email protected]
Phone: +44 7354512139